Mystery shopping has become a trend. Who does not want to get paid to shop, go to the bank, stay in hotels, and eat out? This is why mystery shopping exists. And yet, you get more than that when you go on mystery shopping.
In the past couple of years, mystery shoppers were instructed to go to a company to look into how their employees react to them. What these mystery shoppers do is they push the buttons of the employees to the point that they are in a bad mood and would react to them unfavorably. This is not the only thing that mystery shoppers get to do. In the present, mystery shopping is considered as a market research method. This method is done so that how employees of a company follow rules that have been laid down and their quality of customer services will be assessed. Companies are able to assess their employees as well when it comes to conducting their official duties.
The workings of mystery shopping are now acceptable to a lot of employees. This is one of the reasons why employees are doing their best to provide the essential feedback that their companies require. Once again, mystery shopping is not meant to lead employees to act irresponsibly to their customers as caused by the stress that their mystery shoppers provide. Here is everything you need to know and more about mystery shopping in this day and age.
If you have not yet tried being a mystery shopper, your idea of mystery shopping might not be clear. For some people, mystery shopping may be thought of as deceiving because of its name. This misconception may be a result of the use of false feedback as well as amateur mystery shoppers that not a lot of companies are happy about. The idea of punishing the employees who were not acting well was also not a good one.
And yet, there are a lot of things in the past about mystery shopping that is no longer true. There is an improvement in image with its being able to aid HR officers in knowing the shortfalls of the subordinates, assessing the level of customer services of the employees and the company as a whole, and in building strategies for the future.
The existence of mystery shopper companies is one of the reasons why mystery shopping has gone professional. These mystery shopper companies will handpick their mystery shoppers. Every mystery shopping trip that they do requires a lot of advance planning so that the perfect scenario is created for the mystery shoppers to give the best feedback. Mystery shopping has received recognition from the Market Research Society with its effectiveness. For maximum results to be obtained by mystery shopping, this organization developed a code of conduct for both mystery shoppers and recruiting companies.